BetterHelp Review: Is It Good & Worth It? Updated 2023

By Cristian G. •  Updated: 12/24/22 •  5 min read
BetterHelp Review: Is It Good & Worth It? Updated 2023

BetterHelp is an online therapy platform with more than 30,000 licensed and trained professional therapists who are qualified to provide counseling services and help you with different aspects like marriage or family counseling.

Their online therapists come from a wide array of backgrounds, practices, beliefs, and cultures.

In this article, we are going to distill our experience with BetterHelp’s services, how the platform works, and to see whether or not you should use this online therapy service based on a set of needs and preferences.

Overall, we rate BetterHelp 4.5 out of 5 for users in United States.

There are several benefits to using BetterHelp for your online counseling services, including convenience, as you can access from anywhere at any time, specially recommended for people with busy schedules or don’t have access to in-person therapy in their areas make it accessible to everyone.

Key Takeaways

  • Over 30,000 licensed therapists in all 50 states
  • Pricing comparable to competitors
  • Weekly online sessions by video, phone, or live chat
  • No long-term contracts, you can cancel anytime
  • Owns specialty sites like: ReGain, Teen Counseling, and Pride Counseling
  • Group webinars address common mental health issues
  • One of the highest-rated online therapy apps on the market, according to customers


  • Extensive 30,000 online therapists
  • Preview the software and your therapist match before subscribing
  • Available online or through the mobile app, on iOS and Android
  • Financial aid available for those who qualify
  • No long-term contracts and cancel anytime
  • Upfront pricing


  • Do not accept insurance, Medicare or Medicaid.
  • Counselors cannot diagnose mental health conditions.
  • No access to prescription needs.

Why trust BetterHelp? Is their counseling legit?

BetterHelp is a legitimate online counseling service that offers mental health support through a platform of 30,000 plus licensed therapists and counselors. The service is designed to provide convenient and accessible support for individuals seeking help for mental health issues, such as anxiety, depression, stress, and relationship problems.

The service is accredited by the American Psychological Association (APA) and the National Board for Certified Counselors (NBCC), indicating that it meets certain standards of quality and professionalism. It is also a member of the National Council for Behavioral Health and the National Association of Social Workers (NASW).

It’s confidential, following strict guidelines to protect your privacy, with secure encrypted messaging to protect your personal information.

Keep in mind that online therapy is not suitable for everyone. It is important to carefully consider your individual needs and preferences when deciding whether online therapy is a good fit for you. It may be helpful to discuss your options with a trusted healthcare professional, such as your primary care doctor, to determine if online therapy is a good choice for you.

Is BetterHelp Worth It?

Whether or not BetterHelp is worth it will depend on your individual circumstances and needs. Some people may find the convenience and accessibility of online therapy to be a good fit for their lifestyle, while others may prefer in-person therapy.

There are several factors to consider when determining if BetterHelp is worth it for you. These may include:

Cost: BetterHelp is a subscription-based service, so you will need to pay a monthly fee to access counseling services. It is important to consider whether the cost is manageable for you and whether it is worth the investment in your mental health.

Availability: BetterHelp counselors are available at various times throughout the week, but you may not be able to schedule sessions at the exact times that work best for you. This may be an issue if you have a busy schedule or prefer specific times for therapy sessions.

Quality of care: BetterHelp therapists are licensed and trained professionals who are qualified to provide counseling services. However, the quality of care may vary from therapist to therapist, as is the case with any type of therapy. It is important to carefully consider whether the therapist you are matched with is a good fit for you and your needs.

Overall, whether or not BetterHelp is worth it will depend on your individual circumstances and priorities. It may be helpful to consider the factors above and discuss your options with a trusted healthcare professional to determine if online therapy is a good choice for you.

How Much Does BetterHelp Cost?

Most sessions last between 30 to 45 minutes with a fee varying from $60 and $90 per week (billed every 4 weeks) with one live session per week, so monthly costs will typically be between $240 and $360. Learn more about the subscription, payment methods and everything related to pricing in our article about BetterHelp Cost.

Does BetterHelp Take Insurance?

BetterHelp does not accept private insurance, Medicare, or Medicaid. But you can download BetterHelp invoices and submit claims to your insurance for reimbursement. Your exact reimbursement will depend on your insurance coverage.

Does BetterHelp Offer Financial Aid?

BetterHelp offers financial assistance or a reduced weekly rate for those who qualify, including students, veterans, and those on subsidized government programs like the Supplemental Nutrition Assistance Program (SNAP).

Can BetterHelp Prescribe Medication?

No, the therapists and counselors cannot prescribe medication. Only psychiatrists, who hold medical degrees, can prescribe medication. If you need that service check out Talkspace and Brightside.

Can BetterHelp Diagnose Mental Health Conditions?

No, all therapists have advanced degrees who are permitted to diagnose, but BetterHelp does not authorize diagnosing through its platform.

BetterHelp Compared to Other Options

PlatformsCostAccepts InsuranceServicesAge
BetterHelp$60–$90/week*NoVideo, phone, text, and unlimited messaging18+
Talkspace$69–$109/weekYesVideo, text, and unlimited messaging; live workshops13+
Calmerry$57–$90/weekNoVideo and unlimited messaging18+
ReGain Counseling$60–$90/week*NoVideo, phone, text, and unlimited messaging18+
Pride Counseling$60–$90/week*NoVideo, phone, text, and unlimited messaging18+
Teen Counseling$60–$90/week*NoVideo, phone, text, and unlimited messaging13-19

*Cost may be higher based on your preferences, location, and therapy availability.

Cristian G.

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